Senior Manager - Client Insights Programme Leader - CMD - FCS - HK 1
We are seeking a dynamic and strategic Associate Director/Senior Manager to join our Clients and Markets team in China/HK. This pivotal role is crucial in driving strategic projects, managing local efforts, and serving as a key liaison between global, regional, and local teams. The successful candidate will ensure the successful implementation of global and local initiatives as well as driving comprehensive reporting to communicate insights to leadership and stakeholders.
The Clients & Markets Development team, a part of Firmwide Corporate Services (FCS), plays a key role in enhancing the firm’s ability to build strong client relationships and deliver exceptional services across its priority industries and key accounts. By collaborating closely globally and locally with the firm’s leadership, relationship partners, and account teams, the team drives strategic initiatives to strengthen internal collaboration and client connections, with the aim to support the firm’s growth and market success.
Key Responsibilities:
Global and Regional Initiatives (60%):
- Global/Regional Liaison: Act as the primary contact for facilitating communication and reporting for the CN/HK Markets Leader at global and regional levels
- Initiative Implementation: Drive and adapt global/regional initiatives locally, ensuring alignment with CN/HK’s strategy and representing local perspectives
- Event Support: Prepare materials, insights, and analyses for key global and regional events
- Best Practices Implementation: Identify and implement best practices from global and regional teams to enhance CN/HK operations
- Knowledge Sharing: Develop a SharePoint site for firmwide sharing of global/regional best assets with the CN/HK team
Local/Strategic Support (40%):
- Strategic Project Support: Drive local strategic initiatives to enhance existing processes and functions
- Reporting and Communication: Facilitate comprehensive reporting and analyses to support decision-making and demonstrate progress to leadership and stakeholders
Work Experience and Desired Attributes:
- Experience working in a Line of Service (LoS) capacity, engaging directly with clients and collaborating across the global network. Demonstrate a strong understanding of client interactions, firm operations, and cross-border collaboration
- Excellent communication and stakeholder management skills with the ability to work across all levels of the firm
- Proven track record in driving strategic projects and initiatives under tight timelines
- Adept at data analysis and leveraging insights for strategic decision-making
- Strong PowerPoint skills, able to summarize and present complex information effectively for stakeholders at all levels
- Effective leadership and interpersonal skills, with experience in managing and guiding teams successfully
- Ability to work well in a fast-paced, dynamic environment
- Fluent in English and Mandarin, with particularly strong English writing skills (Cantonese is a plus)
Job Profile Summary
At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.
Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firm's client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives.
Job Description
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Disclaimer
The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.