Manager/ Senior Manager- CRM - Technology Consulting - Hong Kong 1

Job Req ID: 38365

Date: 17 Dec 2025

Country/Region: HK

City: Hong Kong

Job Profile Summary

Overview:

Join our dynamic team as a CRM Manager/ Senior Manager, where you will work within consulting services to help clients leverage CRM technology to enhance their customer experiences, drive sustainable change, and achieve tangible results. We specialize in understanding our client's challenges and developing custom solutions powered by CRM to transform their sales, service, and marketing capabilities. Our focus includes exploring data, identifying trends, managing customer life cycles, strategically building online communities, driving employee engagement, and connecting directly with channel partners.

Job Description

Responsibilities:

Lead the practice by setting strategic direction, driving business development within the HK market, and providing technical advice across disciplines.
Build strong networks within the firm and capitalize on opportunities across various business units and sectors.
Identify and discuss key issues with clients to pinpoint potential opportunities.
Manage day-to-day client communications and ensure project delivery exceeds client expectations.
Oversee large projects by developing the project team, managing engagement risks, and ensuring output quality surpasses standards.
Manage engagement financials and ensure cost-effectiveness.
Foster team growth through hands-on training and coaching.
Act as a trusted advisor, delivering technology solutions that align with strategic vision and organizational goals.
Manage teams of consultants, analysts, technologists, and third-party suppliers for successful project delivery.
Employ knowledge of Microsoft CRM best practices, data models, and licensing options.

Requirements:

Bachelor’s degree in Computer Science, Software, MIS, or other related fields preferred.
6+ years of experience in managing CRM implementation projects preferably with budgets exceeding HKD 5m-10m.
Consulting experience in both business development and engagement delivery, gained with a leading professional services or systems integration firm.
Business development acumen and significant experience in engaging with clients within the Hong Kong market.
Familiarity with Microsoft CRM data models is preferred but not mandatory.
Strong teamwork, communication skills, and the ability to interact with senior management and client organization employees.
Group facilitation and presentation skills.
Demonstrated understanding of Microsoft CRM architecture and deployment management.
Fluency in Cantonese and English is essential.

Disclaimer

The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.