Manager - Managed Services and Operations Lead - Tax - Hong Kong
Job Profile Summary
- Overseeing the delivery and quality of managed services, including technology and delivery workflows
- Exploring and implementing Gen AI and Agentic AI solutions and operationalising these within a corporate environment
- Driving operational efficiency and managing stakeholder relationships.
Job Description
Key Responsibilities:
Managed Services Oversight:
- Oversee implementation of managed services solutions.
- Monitor service delivery metrics and ensure adherence to SLAs.
- Coordinate with technology teams to ensure systems are functioning as expected.
- Identify and escalate delivery issues or bottlenecks to ensure timely resolution.
- Provide input into the design of managed services to improve scalability and efficiency.
Operational Processes:
- Design and document operational workflows for service delivery.
- Collaborate with network firms to ensure smooth integration of managed services.
- Conduct regular reviews of delivery workflows to identify areas for improvement.
Stakeholder Management:
- Liaise between central participating firms and network firms.
- Support onboarding of network firms onto the managed services platform.
Quality Assurance:
-Develop and implement quality control measures.
- Conduct periodic assessments to ensure delivery meets standards.
- Track and report on KPIs.
Resource Management:
- Manage allocation of resources within the managed services team to meet demands.
Collaboration and communication:
- Collaborate closely to ensure governance, compliance, and managed services are aligned.
- Facilitate knowledge sharing.
Project management
- Assist in creating and maintaining the business operations, ensuring alignment with timelines and deliverables.
- Track and report on progress, risks, and dependencies.
- Support leadership in preparing reports and presentations for stakeholders.
Risk management
- Identify risks and propose mitigation strategies
- Escalate high-priority risks for resolution
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3-8 years of experience in operational process analysis, business analysis, or roles within a COO office at financial institutions.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent communication and interpersonal skills in English.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with project management and stakeholder management.
Disclaimer
Please be advised that we do not recognize any unsolicited resumes from search firm recruiters in the absence of a prior written agreement. In such event, no fees will be paid even if a candidate submitted by the recruiter is subsequently hired. PwC is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the applicable law.