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Customer Service Officer (Contract)

Job Req ID:  8136
Date:  24 May 2025
Country/Region:  HK
City:  Hong Kong

職位描述 About the Role

 

PwC被委聘為香港特別行政區政府重點項目計劃之一的代理人， 協助推行計劃。

PwC is appointed as a Processing Agent for implementation of one of the key HKSAR Government Projects. 

職責 Responsibilities

 

  • 協助公眾的查詢;

To receive the public in the service centre(s);

  • 透過熱線解答申請人的查詢;

To answer telephone enquiries;

  • 處理並回覆一般書面查詢和投訴

To handle general written enquiries and complaints and prepare draft replies.

職位要求 Requirements

 

  • 持有香港高等院校頒發的高級文憑或副學士學位，或具有同等學歷;

Possess a Higher Diploma or an accredited Associate Degree from a Hong Kong tertiary institution or equivalent.

  • 符合香港中學文憑考試(HKDSEE)或香港中學會考(HKCEE)中文和英文科目二級或以上的語言能力要求，或具備同等水平的資格證書;

Meet language proficiency requirements of Level 2 or above in Chinese Language and English Language in the HKDSEE or the HKCEE or equivalent.

  • 至少1年的全職工作經驗;

Minimum 1-year experience full time work experience.

  • 良好粵語、普通話及英文;

Good command of spoken Cantonese, Putonghua and English.

 

The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.

 

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