Associate - Systems Engineer(IT Service Support) - Global Technology Solutions

Job Profile Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Job Description

Job description

• Provide customer and IT support services including: daily IT operations for deskside and application support
• Incident handling, problem troubleshooting and escalation to upper tier
• Collaborate with the team to develop, enhance and maintain internal applications
• Develop technical documents and handbooks to accurately represent application design and code
• Keen to learn more new technology - To study IT product portfolio and maintain a professional level of technical know-how
• Participate in ad hoc projects as assigned.

Requirements

• Higher Diploma or above in Computer related disciplines
• Basic technical skills and experience of applications (e.g. Windows OS, O365) and hardware PC / smart device support.
• With at least 1 year of hands -on experience on application development (e.g. SharePoint) will be an advantage
• Knowledge in JavaScript, HTML5, CSS, .Net is a plus.
• Good team player with interpersonal and communication skills
• Strong sense of responsibility and eager to learn
• Excellent understanding of customer service and strong sense of customer focus
• Good command of written and spoken English, Cantonese and Mandarin