Associate/ Senior Associate - Systems Specialist - Infrastructure - GTS - FCS - Hong Kong

Job Profile Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

Job Description

Job Description

• Provide technical support services including: Data Centre and Cloud operations, asset management, equipment maintenance and service provisioning

• Responsible for deploying and maintaining a wide variety of machines and services

• Perform regular patches update for Windows Servers

• Perform daily backup to maintain data integrity

• Incident handling, problem troubleshooting and escalation to upper tier

• Monitor performance and ensure network & system availability

• Providing Level-2 support and troubleshoot

Requirements

• Experienced in supporting a broad portfolio of IT and infrastructure work streams simultaneously (hardware and software): projects, strategic initiatives, BAU technical support/service operations, etc

• Ability to work under pressure, sometimes for long unsocial hours

• Ensure that problems are managed, and escalated efficiently with the minimum disruption to the business

• Hands on experience with Public and Private Cloud maintenance and support

• Experience on Private Cloud Technologies (ESX VSI/VDI/Hyper-V)

• Experience on Operating system engineering (Windows & Linux)

• Experience on Data Analytics and reporting

• Data retention and recovery

• At least 5 years of related experience

• Fluent communication skill in both written and spoken English, and Chinese (Cantonese and/or Putonghua)